"Ann went over and beyond to help us get the best of everything. She took care of everything making this process so much less stressful for us. She is very trustworthy and very knowledgeable about all there is out there to help you. She was very prompt with getting back to us anytime we had questions. She also pushed the process along in a very timely manner for us. If that isn't enough, she even treated us like we were family. This was an awesome experience and I have and will recommend her to anyone! I cant say enough good things about this whole experience."
- M. Scott, Idaho Falls, ID
"Ann Fischer at Nexus Financial did a phenomenal job helping and guiding us through our loan process. It was so nice to have someone that was so helpful and knowledgeable to assist us in such a big decision in our lives. We would recommend her to anyone/everyone looking to buy a home."
- A. Bullen, Idaho Falls, ID
"Julz ROCKS! She is the only loan officer I will ever use in Idaho Falls. I have had many mortgage loans and Julz has been the best loan officer I have dealt with. If she doesn't know the answer to a question, she will find out the answer. She has answered my questions well past business hours. She is the hardest working loan officer I have ever met. She really cares about her clients. I cannot recommend her highly enough. If I had a business I would hire her!"
- T. Stinson, Idaho Falls, ID
"My husband and I have never experienced such a positive experience form any kind of company before. Julz and the other personnel were absolutely wonderful. We live in Virginia and you would have thought that Julz was a family member of ours by the service we received. All of our questions and concerns were answered immediately, sometimes before her workday started, and sometimes after her workday was over. If for some reason, she was not going to be available then she would make sure a co-worker took care of things. This entire loan process was made so pleasant for us. Julz deserves a big pat on the back for being a valuable employee. Maybe even a pay raise! ;-) "
- J. Torbeck, Richmond, VA
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"The Nexus Group was thoroughly prepared to help me, and they did in a friendly manner. Ann worked rapidly, planned ahead, and while she was out of the office, Melissa performed very effectively for me. I am impressed greatly with their efforts and results. Ann's helpful attitude from the start made me feel good."
- Dr. C. Ross, Victor, ID
"I couldn't have been more pleased with my experience with Nexus Financial. By following Melissa's advice over the course of a year, my children and I were able to see our dreams come true with first time homeownership. She was knowledgeable and patient with me in my understanding. She gave me sound and usable advice and took my personal situation and used it as a realistic guideline. She was always friendly and sincerely cared about my experience. I would easily recommend her to anyone!"
- C. McCarty, Idaho Falls, ID
A while back, Melissa Puckett and the whole team at Nexus Financial Group (NFG) helped us secure a home loan. From the beginning until the end, Melissa and NFG were great to work with, and we would highly recommend them to anyone looking to obtain a home loan.
Melissa and NFG did not just help us get the loan and make sure it closed on time, but their level of service was top notch. Each step of the way…
- They took time to understand our needs,
- Many options were considered to help us determine what was best for our unique circumstances (on several different purchase options),
- Calls were returned promptly,
- Attention was paid to every detail,
- They were well informed and were our advocates when necessary,
- They kept us informed as things moved along,
- They put in extra hours when our loan required it, and
- They did not give up on us when we faced many challenges, with several homes, where the sellers were not able to close pursuant to the purchase agreements, which made them do five times the work of a typical home loan.
Not only would we not hesitate to recommend a friend or a family member to Melissa and NFG, but we have already done so on several occasions. We will certainly call them back if we ever decide to purchase another home or refinance.
- J. Ladle, Idaho Falls, ID